Never post one you have not read. StarReply reads the reviews on every location you own, drafts the reply in your voice, and holds it for your tap.
One row per poll, read, classification, draft, hold, approval and post. Each carries the evidence it acted on, which is what makes the kill window provable rather than asserted.
| WHEN | STEP | WHAT HAPPENED | WHAT IT READ |
|---|---|---|---|
| 3h ago | queue | Queued a reply to a 5 reviewIt posts in 30 seconds unless you kill it. | modeautopilot |
| 3h ago | draft | Drafted a reply for FishtownElena, thank you — Dr Aziz will be very glad to read this. Twenty minutes and a clear explanation is exactly what we are aiming for. | sourceyour voice profile |
| 3h ago | classify | Read as praise97% confident. | confidence97% |
| 4h ago | ingest | 5 review at FishtownBest dental visit I have ever had. Dr Aziz explained everything and the whole thing took twenty minutes. | railGoogleauthorElena V. |
| 8h ago | hold | Waiting on you — 1 at Fishtown1 or lower — approval only, in every mode… | hold2 star or lower — approval only |
| 8h ago | draft | Drafted a reply for FishtownMarcus, thank you for telling us this — a fifty-minute wait with no explanation is not how we want the practice to run, and the billing question needs answering… | sourceyour voice profile |
| 8h ago | classify | Read as billing dispute91% confident. | confidence91% |
| 9h ago | ingest | 1 review at FishtownWaited fifty minutes past my appointment time and nobody said a word. Then they tried to bill me for a cleaning I did not have. Absolute shambles. | railGoogleauthorMarcus T. |
| 9h ago | poll | Checked all 5 locations11 new reviews since last night. | railGooglerailTrustpilot |
| 13h ago | hold | Waiting on you — 2 at Queen Village2 or lower — approval only, in every mode… | hold2 star or lower — approval only |
| 13h ago | draft | Drafted a reply for Queen VillagePriya, thank you — and I am glad the hygienist looked after you. The phone experience you describe is not the standard we hold the front desk to, and the Queen … | sourceyour voice profile |
| 13h ago | classify | Read as staff callout88% confident. | confidence88% |
| 14h ago | ingest | 2 review at Queen VillageThe hygienist was lovely but the front desk was rude on the phone twice before I even got there. | railGoogleauthorPriya R. |
| 19h ago | hold | Waiting on you — 1 at Manayunk1 or lower — approval only, in every mode… | hold2 star or lower — approval only |
| 19h ago | draft | Drafted a reply for ManayunkThank you for the rating. There is no detail here for us to act on, so if something went wrong at Manayunk we would genuinely like to hear it — the manager is r… | sourceyour voice profile |
| 19h ago | classify | Read as service issue34% confident. | confidence34% |
| 20h ago | ingest | 1 review at ManayunkNo text — a rating only. | railGoogleauthoranonymous |
| 26h ago | hold | Waiting on you — 2 at Bright Lane Dental (Trustpilot)2 or lower — approval only, in every mode… | hold2 star or lower — approval only |
| 26h ago | draft | Drafted a reply for Bright Lane Dental (Trustpilot)Thank you for writing this up. A quote and a bill that do not match is exactly the sort of thing we want to resolve directly rather than in public — the practic… | sourceyour voice profile |
| 26h ago | classify | Read as billing dispute93% confident. | confidence93% |
| 27h ago | ingest | 2 review at Bright Lane Dental (Trustpilot)Was quoted £180 for the treatment and the bill came to nearly double. Nobody could explain the difference on the day. | railTrustpilotauthorH. Okafor |
| 29h ago | post | Replied to a 5 reviewTom, thank you for taking the time. Same-day for a chip is what the University City slot is there for, so it is good to hear it worked. | railGoogleapprovalunattended, inside your caps |
| 29h ago | draft | Drafted a reply for University CityTom, thank you for taking the time. Same-day for a chip is what the University City slot is there for, so it is good to hear it worked. | sourceyour voice profile |
| 29h ago | classify | Read as praise96% confident. | confidence96% |
| 30h ago | ingest | 5 review at University CityBooked same day for a chipped tooth. Sorted in under an hour. | railGoogleauthorTom B. |
| 32h ago | post | Replied to a 4 reviewSandra, thank you — and the parking warning is fair. There is a lot on 5th that is usually easier than the street, worth trying next visit. | railGoogleapprovalunattended, inside your caps |
| 32h ago | draft | Drafted a reply for Queen VillageSandra, thank you — and the parking warning is fair. There is a lot on 5th that is usually easier than the street, worth trying next visit. | sourceyour voice profile |
| 32h ago | classify | Read as wait or availability90% confident. | confidence90% |
| 33h ago | ingest | 4 review at Queen VillageReally good care. Parking around Queen Village is a nightmare though, factor in ten extra minutes. | railGoogleauthorSandra M. |
| 39h ago | hold | Waiting on you — 3 at ManayunkThe agent is not confident enough in what this review is about. | holdThe agent is unsure what this review is about |
| 39h ago | draft | Drafted a reply for ManayunkChris, thank you — glad the treatment went well. The Manayunk waiting room is on the list, and it is useful to hear it noticed. | sourceyour voice profile |
| 39h ago | classify | Read as service issue62% confident. | confidence62% |
| 40h ago | ingest | 3 review at ManayunkTreatment was fine. The waiting room could do with a refresh. | railGoogleauthorChris D. |
| 45h ago | post | Replied to a 5 reviewWren, three years is the nicest thing you could have written. Thank you. | railGoogleapprovalunattended, inside your caps |
| 45h ago | draft | Drafted a reply for University CityWren, three years is the nicest thing you could have written. Thank you. | sourceyour voice profile |
| 45h ago | classify | Read as praise98% confident. | confidence98% |
| 46h ago | ingest | 5 review at University CityThird year with Bright Lane. Never had a bad appointment. | railGoogleauthorWren A. |
| 2d ago | post | Replied to a 5 reviewThank you for this. Telling someone they do not need treatment is the easiest call to get wrong and the one we most want to get right. | railTrustpilotapprovalunattended, inside your caps |
| 2d ago | draft | Drafted a reply for Bright Lane Dental (Trustpilot)Thank you for this. Telling someone they do not need treatment is the easiest call to get wrong and the one we most want to get right. | sourceyour voice profile |
| 2d ago | classify | Read as praise95% confident. | confidence95% |
| 2d ago | ingest | 5 review at Bright Lane Dental (Trustpilot)Told me I did not need the work another practice had quoted for. That is rare. | railTrustpilotauthorJ. Whitfield |
| 2d ago | post | Replied to a 4 reviewDee, thank you. Lunchtime is our thinnest hour on the desk and that is on us to staff better — noted. | railGoogleapprovalunattended, inside your caps |
| 2d ago | draft | Drafted a reply for FishtownDee, thank you. Lunchtime is our thinnest hour on the desk and that is on us to staff better — noted. | sourceyour voice profile |
| 2d ago | classify | Read as wait or availability84% confident. | confidence84% |
| 2d ago | ingest | 4 review at FishtownGood practice. Reception could answer the phone faster at lunchtime. | railGoogleauthorDee K. |
WHEN THE DRAFTING CHANGES
StarReply reads the reviews on every location you own, drafts the reply in your voice and holds it for your tap. Which review platforms it reads, and the caps on what it will write, both change. Leave an address and StarReply writes when they do.
