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LAST PASS 9h agoREAD 11NEXT PASS 06:20 UTCPUBLISHER every 5 minutes

The review-reply agent for multi-location businesses.

Never post one you have not read. StarReply reads the reviews on every location you own, drafts the reply in your voice, and holds it for your tap.

WATCHING
Google Business ProfileTrustpilot
LOCATIONS
5
SHOW
THE RULEA rule no dial reaches. 2 stars or lower, a class the agent never answers unattended, or a draft that promises something your voice profile does not allow.
WHAT THE CUSTOMER WROTEGoogle Business Profile
Marcus T. · Bright Lane Dental — Fishtown

Waited fifty minutes past my appointment time and nobody said a word. Then they tried to bill me for a cleaning I did not have. Absolute shambles.

These are the words a keyword read matched. The model read the whole review and called it Billing dispute, 91% confident.

THE DRAFTED REPLYin your voice
Marcus, thank you for telling us this — a fifty-minute wait with no explanation is not how we want the practice to run, and the billing question needs answering properly rather than in a review reply. The Fishtown manager has the details and will reach out today. — Dana, Bright Lane Dental

2 star or lower — approval only. No autonomy setting reaches this row.

WHAT THE CUSTOMER WROTEGoogle Business Profile
Priya R. · Bright Lane Dental — Queen Village

The hygienist was lovely but the front desk was rude on the phone twice before I even got there.

These are the words a keyword read matched. The model read the whole review and called it Named a person, 88% confident.

THE DRAFTED REPLYin your voice
Priya, thank you — and I am glad the hygienist looked after you. The phone experience you describe is not the standard we hold the front desk to, and the Queen Village manager is looking at both calls. — Dana, Bright Lane Dental

2 star or lower — approval only. No autonomy setting reaches this row.

WHAT THE CUSTOMER WROTEGoogle Business Profile
anonymous · Bright Lane Dental — Manayunk

No text. The customer left a rating and nothing else, which is common and is still a review.

The review is a bare rating with no text. The model read the whole review and called it Service, 34% confident.

THE DRAFTED REPLYin your voice
Thank you for the rating. There is no detail here for us to act on, so if something went wrong at Manayunk we would genuinely like to hear it — the manager is reachable through the practice at any time. — Dana, Bright Lane Dental

2 star or lower — approval only. No autonomy setting reaches this row.

WHAT THE CUSTOMER WROTETrustpilot
H. Okafor · Bright Lane Dental (Trustpilot)

Quoted one price, charged another

Was quoted £180 for the treatment and the bill came to nearly double. Nobody could explain the difference on the day.

Matched “price” in the review text. The model read the whole review and called it Billing dispute, 93% confident.

THE DRAFTED REPLYin your voice
Thank you for writing this up. A quote and a bill that do not match is exactly the sort of thing we want to resolve directly rather than in public — the practice manager has your review and will be in touch to go through the treatment plan line by line. — Dana, Bright Lane Dental

2 star or lower — approval only. No autonomy setting reaches this row.

UNSUREThe agent is not confident enough what this review is about. Held whatever the rating.
WHAT THE CUSTOMER WROTEGoogle Business Profile
Chris D. · Bright Lane Dental — Manayunk

Treatment was fine. The waiting room could do with a refresh.

These are the words a keyword read matched. The model read the whole review and called it Service, 62% confident.

THE DRAFTED REPLYin your voice
Chris, thank you — glad the treatment went well. The Manayunk waiting room is on the list, and it is useful to hear it noticed. — Dana, Bright Lane Dental

The agent is unsure what this review is about.

IN ITS WINDOWApproved and counting down. It goes onto your listing when the countdown ends.
WHAT THE CUSTOMER WROTEGoogle Business Profile
Elena V. · Bright Lane Dental — Fishtown

Best dental visit I have ever had. Dr Aziz explained everything and the whole thing took twenty minutes.

No keyword matched; fell back to the 5-star rating. The model read the whole review and called it Praise, 97% confident.

THE DRAFTED REPLYin your voice
Elena, thank you — Dr Aziz will be very glad to read this. Twenty minutes and a clear explanation is exactly what we are aiming for. — Dana, Bright Lane Dental

Approved. Nothing is public until the countdown ends.

POSTEDLive on your listing, under your business name.
WHAT THE CUSTOMER WROTEGoogle Business Profile
Tom B. · Bright Lane Dental — University City

Booked same day for a chipped tooth. Sorted in under an hour.

No keyword matched; fell back to the 5-star rating. The model read the whole review and called it Praise, 96% confident.

THE DRAFTED REPLYin your voice
Tom, thank you for taking the time. Same-day for a chip is what the University City slot is there for, so it is good to hear it worked. — Dana, Bright Lane Dental
Read it on the listing

Posted. It is on the listing under your business name.

WHAT THE CUSTOMER WROTEGoogle Business Profile
Sandra M. · Bright Lane Dental — Queen Village

Really good care. Parking around Queen Village is a nightmare though, factor in ten extra minutes.

No keyword matched; fell back to the 4-star rating. The model read the whole review and called it Wait / availability, 90% confident.

THE DRAFTED REPLYin your voice
Sandra, thank you — and the parking warning is fair. There is a lot on 5th that is usually easier than the street, worth trying next visit. — Dana, Bright Lane Dental
Read it on the listing

Posted. It is on the listing under your business name.

WHAT THE CUSTOMER WROTEGoogle Business Profile
Wren A. · Bright Lane Dental — University City

Third year with Bright Lane. Never had a bad appointment.

No keyword matched; fell back to the 5-star rating. The model read the whole review and called it Praise, 98% confident.

THE DRAFTED REPLYin your voice
Wren, three years is the nicest thing you could have written. Thank you. — Dana, Bright Lane Dental
Read it on the listing

Posted. It is on the listing under your business name.

WHAT THE CUSTOMER WROTETrustpilot
J. Whitfield · Bright Lane Dental (Trustpilot)

Straightforward and honest

Told me I did not need the work another practice had quoted for. That is rare.

No keyword matched; fell back to the 5-star rating. The model read the whole review and called it Praise, 95% confident.

THE DRAFTED REPLYin your voice
Thank you for this. Telling someone they do not need treatment is the easiest call to get wrong and the one we most want to get right. — Dana, Bright Lane Dental
Read it on the listing

Posted. It is on the listing under your business name.

WHAT THE CUSTOMER WROTEGoogle Business Profile
Dee K. · Bright Lane Dental — Fishtown

Good practice. Reception could answer the phone faster at lunchtime.

No keyword matched; fell back to the 4-star rating. The model read the whole review and called it Wait / availability, 84% confident.

THE DRAFTED REPLYin your voice
Dee, thank you. Lunchtime is our thinnest hour on the desk and that is on us to staff better — noted. — Dana, Bright Lane Dental
Read it on the listing

Posted. It is on the listing under your business name.

Nothing on this page has been published. A reply leaves only after you approve it and its 30 second window has elapsed, and the publisher claims a row only once that instant has passed. 1 reply per review, which is also what both rails store.

WHEN THE DRAFTING CHANGES

StarReply reads the reviews on every location you own, drafts the reply in your voice and holds it for your tap. Which review platforms it reads, and the caps on what it will write, both change. Leave an address and StarReply writes when they do.